Refund policy

Shallsky aims to provide a clear and fair return process so customers understand our policies before placing an order. Please review the information below carefully.

Return Eligibility  

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, items must be:
- Unused and unworn
- Unwashed and unaltered
- In original condition and original packaging
- Accompanied by valid proof of purchase

Non-Returnable Items  

For hygiene and safety reasons, washed, or used, unless the item arrives damaged, defective, or incorrect due to our error.

Items marked as Final Sale, Clearance, or Promotional are not eligible for return unless they arrive damaged or defective.

Return Process  

To initiate a return request, please contact our customer support team at info@shallsky.com and include your order number along with the reason for the return.

If the return request is approved, we will provide return instructions, including the return address. Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Damaged or Incorrect Items  

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, contact our customer support team within 7 days of delivery so we can assist you with the resolution process.

Refunds  

Once the returned item has been received and inspected, approved refunds will be issued to the original payment method. Refund processing times may vary depending on the payment provider and financial institution.

Late or Ineligible Returns  

Return requests submitted outside the 30-day return window or items that do not meet the eligibility conditions may not be accepted.

Contact Information  

If you have questions regarding returns or refunds, please contact us using the information below.

Store Name: Shallsky
Customer Support Email: info@shallsky.com  
Phone Number: +1 386-888-0955  
Business Contact Address:  
535 Meadow Ln, North Liberty, IA 52317, United States